This Privacy Policy explains how Levin Labs ("we", "us", "our") collects, uses, and protects information when you visit our site or purchase Avra. By using our site, you agree to the collection and use of information as described here.
1. Information We Collect
- Purchase information. When you buy Avra, checkout is handled by Lemon Squeezy, LLC ("Lemon Squeezy"), our payment provider and Merchant of Record. Lemon Squeezy collects your name, email address, billing address, and payment details directly; we never see or store your card details. We receive your name, email address, order ID, and license tier from Lemon Squeezy so we can deliver your license and provide support.
- Support communications. If you email us for support, we retain that correspondence to respond to and track your request.
- Usage & preference cookies. We set a first-party cookie to remember your light/dark theme preference. This cookie does not identify you personally.
- Analytics. We use Microsoft Clarity to understand how visitors interact with our site (e.g. page views, clicks, scroll behavior) so we can improve it. Clarity may use cookies and similar technologies to collect this usage data. See Microsoft's Privacy Statement for details.
- Advertising. We use the Google Ads tag and the Reddit Pixel to measure visits, demo and checkout clicks, and completed purchases from our ads. These tools may use cookies and similar technologies.
2. How We Use Your Information
- To process your order and deliver your purchased license and files.
- To provide ticket-based support and respond to inquiries.
- To send important notices about your purchase, such as update or security notifications.
- To understand aggregate site usage and improve our product and pages.
We do not sell your personal information.
3. Third Parties We Share Data With
- Lemon Squeezy — payment processing, billing, tax/VAT compliance, and buyer support for direct purchases. See Lemon Squeezy's Privacy Policy.
- Microsoft Clarity — website analytics, as described above.
- Google and Reddit — advertising measurement, as described above. See Google's Privacy Policy and Reddit's Privacy Policy.
- Marketplaces (e.g. Envato/ThemeForest) — if you purchase through a third-party marketplace, that marketplace processes your data under its own privacy policy.
We do not share your data with anyone else except where required by law.
4. Data Retention
We retain order and support records for as long as needed to provide support and updates for your license, and to meet legal and accounting obligations.
5. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at support@levinlabs.com. Requests relating to payment data held by Lemon Squeezy should be directed to Lemon Squeezy directly.
6. Security
We take reasonable technical and organizational measures to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted on this page.
8. Contact
Questions about this Privacy Policy can be sent to support@levinlabs.com.